iPad email problems? Try these work arounds

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iPad email problems? Try these work arounds

5 January 2011 14,855 views 7 Comments

The source of the how to articles on FairerPlatform are often troubles I run into — have an issue, find a solution and then share it with the world. In this particular case, however, the only problem I’ve had with iPad is open wi-fi networks that don’t allow IMAP and/or POP protocols.

Well, somebody must be having email issues because Apple published a related Knowledge Base article, which covers the basics of getting email into and out of your iPad.

Thereupon, whether you’re having send or receive issues, Apple suggests you turn off and then turn (i.e. reboot) iPad, which is a simple enough process and “good for what ails you” first step for most computer problems:

To turn iPad off, press and hold the Sleep/Wake button until the Apple logo appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

See also: iPad User Guide (For iOS 4.2 Software) (.pdf)

The second catch all send/receive work around is to add your email account on iPad rather than relying mail syncing with your Mac (Settings > Mail, Contacts, Calendars > Add Account).

For those having difficulties sending mail, try adding addition SMTP servers (Settings > Mail, Contacts, Calendars > Select the account > Outgoing Mail Server).

Here are the MobileMe settings you should see:

Incoming settings:
• Host Name: mail.me.com
• User Name: MobileMe user name
• Password: MobileMe password

Outgoing Settings:
• Host Name: smtp.me.com
• User Name: MobileMe user name
• Password: MobileMe password

Advanced:
• Use SSL – On
• Authentication – Password
• Server Port – 587

If you are using another email service, secondary incoming and SMTP server settings are often available, and configuring your iPad to poll these servers can sometimes be of help in making mail work.

Work all the way around

Still not working? The long way around is to set up a new email account then configure your existing account — the one causing problems — to forward email into and send emails via the new account. That said, if the troublesome account is your main account, be sure to configure it as the return address in the new work around account.

Again, Apple’s iPad User Guide (.pdf) can be of help.

via Apple’s iPad: What to do if you can’t send or receive email

7 Comments »

Kevin said:

I have had emails being sent twice without resending them. For example, I sent a reply of Thursday to an email, then Friday the same response was sent out to the same addresses.

# 30 January 2011 at 2:48 pm

Robert said:

My ipad mail takes ever to down load new messages – even when there is no mail do down load!!! Also, there is a mysterious white 50 on a red background in the upper right of the mail icon. Does anyone have a solution for this problem. I reported it last week and have not receive any solutions. One person with mail problems suggested moving my entire inbox contents to another folder because they thought there were problems with one of the emails. This didn’t help. Is there a simple way to reinitialize the mail app without destroying everything else???

Thanx

Bob

# 10 February 2011 at 10:16 am

Diane Merrin said:

Rebooting worked! Thank you!

# 16 February 2011 at 11:23 am

Moe said:

@Robert

That red circle with the white numbers is how many unread emails you have in your mailbox.

# 23 February 2011 at 10:50 am

Alex bordy said:

I only have problems when i am on a web site in safari and I try to send an email to them. There is no error message , but there is no entry in sent mail for it either. This seem only to happen on this one site and only when sending.

# 21 March 2011 at 10:50 pm

wiebe said:

On the bottom of my screen I have 1st Safari and next mail then photos and Ipod. I gues this is standard. When I open safari I can get google, yahoo etc. and also can sign in to my yahoo mail account and get my mails. So that’s all fine.

However when I go to the next icon “mail” it automatically jumps to my inbox now and the screen is incomplete, I do not see “sign out” for example or refresh or account or so. It is if the screen is not complete. On the left side in one column I see all my inbox messages, and above I have Yahoo Inbox and Edit. At the bottom of this column it says Updated…with a date and f.e. 2 unsent messages but nothing on signing out.

The main column starts from the top with From:….and to the right Hide. Below From: there is To:
Then the subject with dat and far right again Marks as unread.

Then below is the message.

When I go to the bottom of column one, there it says update..and message sent or not. On the main screen bottom there is also nothing for sign out or any other text.

What can I do to restore normal Yahoo screen.

Thanks so much

# 1 April 2011 at 6:00 am

Greta said:

When i try to raed email in my iPad i can OpenDoc it and download the messages but only las poned a few seconds, very . I had the Ipad foro a year and only starting happenning now.
Any ideas?

# 2 August 2011 at 4:14 am