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iPad email problems? Try these work arounds

5 January 2011 15,514 views 7 Comments

The source of the how to articles on FairerPlatform are often troubles I run into — have an issue, find a solution and then share it with the world. In this particular case, however, the only problem I’ve had with iPad is open wi-fi networks that don’t allow IMAP and/or POP protocols.

Well, somebody must be having email issues because Apple published a related Knowledge Base article, which covers the basics of getting email into and out of your iPad.

Thereupon, whether you’re having send or receive issues, Apple suggests you turn off and then turn (i.e. reboot) iPad, which is a simple enough process and “good for what ails you” first step for most computer problems:

To turn iPad off, press and hold the Sleep/Wake button until the Apple logo appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

See also: iPad User Guide (For iOS 4.2 Software) (.pdf)

The second catch all send/receive work around is to add your email account on iPad rather than relying mail syncing with your Mac (Settings > Mail, Contacts, Calendars > Add Account).

For those having difficulties sending mail, try adding addition SMTP servers (Settings > Mail, Contacts, Calendars > Select the account > Outgoing Mail Server).

Here are the MobileMe settings you should see:

Incoming settings:
• Host Name: mail.me.com
• User Name: MobileMe user name
• Password: MobileMe password

Outgoing Settings:
• Host Name: smtp.me.com
• User Name: MobileMe user name
• Password: MobileMe password

Advanced:
• Use SSL – On
• Authentication – Password
• Server Port – 587

If you are using another email service, secondary incoming and SMTP server settings are often available, and configuring your iPad to poll these servers can sometimes be of help in making mail work.

Work all the way around

Still not working? The long way around is to set up a new email account then configure your existing account — the one causing problems — to forward email into and send emails via the new account. That said, if the troublesome account is your main account, be sure to configure it as the return address in the new work around account.

Again, Apple’s iPad User Guide (.pdf) can be of help.

via Apple’s iPad: What to do if you can’t send or receive email

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