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Apple Legal Posts ‘Commitment to Privacy’ Letter

17 June 2013 881 views No Comment

Everybody is confessing and Apple Legal has issued a mea culpa, of a sort. As one would expect, it’s not really their “fault” and no real data, of any tangible consequence to us, was released — yet bad guys were caught and missing children found.

Apple’s Commitment to Customer Privacy

Two weeks ago, when technology companies were accused of indiscriminately sharing customer data with government agencies, Apple issued a clear response: We first heard of the government’s “Prism” program when news organizations asked us about it on June 6. We do not provide any government agency with direct access to our servers, and any government agency requesting customer content must get a court order.

Like several other companies, we have asked the US government for permission to report how many requests we receive related to national security and how we handle them. We have been authorized to share some of that data, and we are providing it here in the interest of transparency.

From December 1, 2012 to May 31, 2013, Apple received between 4,000 and 5,000 requests from US law enforcement for customer data. Between 9,000 and 10,000 accounts or devices were specified in those requests, which came from federal, state and local authorities and included both criminal investigations and national security matters. The most common form of request comes from police investigating robberies and other crimes, searching for missing children, trying to locate a patient with Alzheimer’s disease, or hoping to prevent a suicide [emphasis added].

Regardless of the circumstances, our Legal team conducts an evaluation of each request and, only if appropriate, we retrieve and deliver the narrowest possible set of information to the authorities. In fact, from time to time when we see inconsistencies or inaccuracies in a request, we will refuse to fulfill it.

Apple has always placed a priority on protecting our customers’ personal data, and we don’t collect or maintain a mountain of personal details about our customers in the first place. There are certain categories of information which we do not provide to law enforcement or any other group because we choose not to retain it.

For example, conversations which take place over iMessage and FaceTime are protected by end-to-end encryption so no one but the sender and receiver can see or read them. Apple cannot decrypt that data. Similarly, we do not store data related to customers’ location, Map searches or Siri requests in any identifiable form.

We will continue to work hard to strike the right balance between fulfilling our legal responsibilities and protecting our customers’ privacy as they expect and deserve.

Apple Legal doesn’t say how many requests were granted. However, given that so many requests were made — 5,000/165 days = 30.3 per day, every day — Apple would need a room, nay, suite full of lawyers and technicians to handle the load and they would need all sorts of access, hot access to whatever law enforcement thinks (guesses?) they’re looking for.

Crimes solved, the helpless helped and missing children found — with so much happiness bestowed by this benevolent program, there’s no question Apple and its lawyers are buttering their bread on both sides. Sticky…

What’s your take?

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